How cancellation, refunds and hardware returns work for Kaayu licence plans and door hardware.
Kaayu plans renew monthly. About 7 days before each renewal we email you an invoice with a payment link. Cancel any time from Settings → Licence & billing; your access continues to the end of the month you paid for. There are no refunds for partial months or unused time.
If Kaayu does not work for your gym, ask for a refund of your first month’s licence payment within 7 days of that payment by emailing sales@kaayu.online. Later months are not refundable.
If a reader or keyfob is defective on arrival or fails within 30 days of delivery, we replace it free. For orders shipped in the Philippines we cover the return shipping.
Unopened items can be returned within 7 days of delivery for a refund of the item price. You pay the return shipping, and the shipping fee is not refunded.
Items printed with your logo cannot be returned unless they are defective.
Defective items are replaced. Return shipping, import duties and taxes are paid by you.
Kaayu may close an account within its first 30 days and refund the payments made, including hardware that has not shipped.
Email sales@kaayu.online with your gym name and the invoice or order concerned. We reply within one business day. Approved refunds go back to the original card in 5–10 business days.